January 1, 2023
eCommerce is evolving at pace. Customers shopping habits are changing and their demand and expectation are constantly increasing.
Consumers, when they want something, they want it now, even during challenging and unique times. Sellers, navigating these demands is difficult, at the best of times. Fulfilment processes and costs have direct impacts on your balance sheet. Getting your eCommerce fulfilment right, first time, is vitally important.
It is the process of storing your products and then picking, packing and dispatching orders to customers.
eCommerce fulfillment applies to both business to business (B2B), where larger quantities are shipped to retailers and business to consumer (B2C), where customers complete orders online on your website or via an online marketplace and the products are delivered straight to their door.
In both cases, once the transaction is completed, the fulfillment process starts.
It is rather a complex process, with many moving parts from receiving product, warehousing, picking, packing and shipping orders, then keeping track of the orders and ensuring that they are received on time and in peak condition.
So, how does it work? Take a look a closer look at our process.
